Post by account_disabled on Dec 11, 2023 5:04:54 GMT -5
The representativeness of each fragment. Let's imagine an example of a store with 10 units located in different cities and that is facing problems with customer complaints. We can then classify the complaints by city and identify which is the city with the highest number of complaints (or which ones they are). Imagine that 32% of the claims are in city A, 26% in city B, 22% in city C, 9% in city D, 6% in city E and 5% in city F. To begin solving the problem major, we can focus on solving the minor problems of cities A, B and C (because they represent, together, 80% of the problem), as in the infographic below: The main objective of the Pareto Chart is to deeply understand the problem to economize and prioritize efforts.
In the previous example, it is better to reduce 10% of the problem of store Phone Number List A than 1% of store F, because the profit will be greater in the first case. Thus, the analysis of the phenomenon is the study of the problem and not its causes! By knowing where our problem is located and where we should prioritize efforts, it is simple to determine specific goals to address the problem! In the complaints example above, a specific goal would be to reduce the number of complaints at store A by 15% by the last day of the following month. Process Analysis After preparing the Pareto Chart and determining the specific goal, we arrive at the phase of listing and prioritizing the main causes on which we must act.
To list the causes of a problem, we use the brainstorming technique and then the cause and effect diagram. Brainstorming is nothing more than a moment of bringing together the team involved in the process to—as in a storm of ideas—list all the possible causes of a certain problem. If you want to know more about this technique, I suggest reading this excellent post! Brainstorming will support the Ishikawa Diagram, also known as the fishbone or cause and effect diagram. In it, the causes will be categorized by type, and can be materials, machines, measurements, people, method and environment, and a cause and effect relationship is defined between them.
In the previous example, it is better to reduce 10% of the problem of store Phone Number List A than 1% of store F, because the profit will be greater in the first case. Thus, the analysis of the phenomenon is the study of the problem and not its causes! By knowing where our problem is located and where we should prioritize efforts, it is simple to determine specific goals to address the problem! In the complaints example above, a specific goal would be to reduce the number of complaints at store A by 15% by the last day of the following month. Process Analysis After preparing the Pareto Chart and determining the specific goal, we arrive at the phase of listing and prioritizing the main causes on which we must act.
To list the causes of a problem, we use the brainstorming technique and then the cause and effect diagram. Brainstorming is nothing more than a moment of bringing together the team involved in the process to—as in a storm of ideas—list all the possible causes of a certain problem. If you want to know more about this technique, I suggest reading this excellent post! Brainstorming will support the Ishikawa Diagram, also known as the fishbone or cause and effect diagram. In it, the causes will be categorized by type, and can be materials, machines, measurements, people, method and environment, and a cause and effect relationship is defined between them.